Shipping Policy

Thank you for shopping with Oza Avenue.

Every Oza Avenue product is made especially for you after your order is placed. Because each item is produced on demand, processing times are different from traditional retail stores.

Processing Time

Most orders are produced within 1–3 business days.

During holidays, product launches, or periods of unusually high order volume, production may take slightly longer.

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Shipping Time

After production is complete:

United States:

• Standard Shipping: approximately 2–5 business days

Delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or circumstances beyond our control.

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Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to update.

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Shipping Address

Please carefully review your shipping address before completing checkout.

Oza Avenue is not responsible for packages shipped to incorrect addresses entered by the customer.

If you notice an error, contact us immediately. While we'll do our best to help, we cannot guarantee changes once production has begun.

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Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is outside our control.

If your package appears delayed, please:

• Check your tracking information.
• Contact the shipping carrier.
• Reach out to us if additional assistance is needed.

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Damaged Packages

If your order arrives damaged or defective, please contact us within 30 days of delivery.

Include:

• Your order number
• Photos of the product
• Photos of the packaging (if applicable)

We'll work with you to find the appropriate solution.

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Thank you for supporting our family-owned small business.

Your Mood. Your Style. Your Avenue.