Refund policy
Returns, Reprints and Refunds
Most Oza Avenue products are made especially for each customer after an order is placed. Because our products are made to order, we do not accept standard returns or exchanges for selecting the wrong size or color, change of mind, buyer’s remorse, or personal preference regarding fit or style.
Please carefully review the product description, available colors, and size chart before placing your order. For a relaxed oversized fit, consider ordering one size up unless the individual product listing recommends otherwise.
Damaged, Defective, Misprinted or Incorrect Products
Please contact Oza Avenue within 30 days of delivery if an item arrives damaged, defective, misprinted, or different from the product ordered.
Include:
- Your full name
- Your order number
- A description of the issue
- A clear photograph of the complete product
- Close-up photographs showing the damage, defect, misprint, or incorrect item
- A photograph of the shipping label, when requested
After reviewing the information, Oza Avenue may approve a replacement, reprint, or refund. The available resolution will depend on the circumstances and the requirements of the production partner.
Please do not mail an item back unless Oza Avenue provides return instructions. In many qualifying cases, a physical return is not required.
Incorrect Size or Color Selected
Complimentary replacements are not provided when the size or color selected at checkout was produced correctly.
Customers are responsible for reviewing the product description, color options, and size chart before ordering. Product colors may appear slightly different depending on screen settings and display quality.
Changes and Cancellations
Contact us immediately to request a change or cancellation. Because orders may enter production shortly after purchase, changes and cancellations are not guaranteed.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Refunds, replacements, and complimentary reshipment are not guaranteed when an order is delayed, returned, or lost because of an incorrect or incomplete customer-provided address.
Additional payment may be required to reship an order.
Approved Refunds
Approved refunds are returned to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.
Contact Oza Avenue
For assistance, email:
Please allow up to two business days for a response during busy periods.
Thank you for shopping small, supporting big dreams, and making Oza Avenue part of your story.
Your Mood. Your Style. Your Avenue.