Customer Care
Welcome to Oza Avenue 💕
We're so happy you're here!
Every order is designed especially for you after your purchase is placed. Because each item is made just for you, production takes a little longer than buying from a traditional retail store—but we believe it's worth the wait.
If you have questions, we're always happy to help.
Orders
When will my order ship?
Most orders are professionally produced within 2–5 business days before shipping.
Once your order ships, you'll receive an email with tracking information.
Please allow additional production time during holidays and major sales events.
Can I change or cancel my order?
Because every item is custom-made specifically for you, orders begin processing quickly.
If you need to make a change, please contact us immediately.
While we'll always do our best to help, we cannot guarantee changes once production has begun.
Sizing
How do I choose the correct size?
Please carefully review the size chart included with every product listing before ordering.
We recommend measuring one of your favorite shirts, sweatshirts, or blankets at home and comparing those measurements with our size charts.
Every manufacturer fits a little differently.
What if I order the wrong size?
Since every item is made specifically for you, we cannot accept returns or exchanges for items ordered in the wrong size.
Before placing your order, please double-check:
• Size
• Color
• Quantity
• Shipping address
• Product selection
If you're unsure which size is right for you, please contact us before ordering. We'd be happy to help.
Products
What shirts do you print on?
Most apparel is printed on premium garments such as:
• Bella + Canvas
• Comfort Colors
• Gildan Softstyle
• Other premium brands depending on the product
The exact garment is listed on each product page.
What blankets do you use?
Our Cozy Me Collection blankets are professionally printed on premium Velveteen Plush Blankets, chosen for their ultra-soft feel, vibrant printing, and lasting quality.
Available sizes are listed on each blanket product page.
Shipping
Do you ship internationally?
At this time, we ship within the United States only.
How do I track my package?
As soon as your order ships, we'll email you a tracking number.
Please allow 24–48 hours for tracking information to update.
Returns & Refunds
Do you accept returns?
Because every item is custom-made specifically for you, we generally cannot accept returns or exchanges for:
• Ordering the wrong size
• Ordering the wrong color
• Buyer's remorse
• Ordering the wrong item
Please review your order carefully before completing checkout.
What if my item arrives damaged or incorrect?
We absolutely want to make it right.
Please contact us within 7 days of delivery and include:
• Your order number
• A description of the issue
• Clear photos of the item
If your item was damaged during production or shipment, or you received the wrong item, we'll work quickly to resolve the issue.
Need Help?
If you have any questions before or after placing your order, we're here to help.
Please visit our Contact page and send us a message.
We typically respond within 1–2 business days.
Thank You
Thank you for supporting Oza Avenue.
Every purchase supports a small business, and we truly appreciate every customer who chooses to shop with us.
We can't wait for you to enjoy your new favorite design!